Thank you for choosing Beepcoder for your website development and digital marketing needs. We are committed to delivering exceptional results and ensuring your satisfaction. However, we understand that situations may arise where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions of refund requests.
Website or Software Development Services
30-Day Free Support:
We provide 30 days of complimentary support with our website development services. During this period, we will address and resolve any technical issues directly related to the development of your website at no additional cost.
Refund Eligibility:
If you are dissatisfied with our website development services and do not wish to proceed with the project while the website is still under our development server, you may request a refund. Refund requests must be submitted in writing, clearly explaining the reasons for dissatisfaction.
Non-Refundable Cases:
Refunds for website development services will not be issued in the following circumstances:
- If the project is completed and delivered to you.
- If work has commenced on your server or services have been integrated into your system.
- If you fail to provide essential information or requirements necessary for project completion, causing delays or hindrances.
- If the project is canceled due to circumstances beyond our control, such as server downtime or third-party service disruptions.
Digital Marketing Services
Performance-Based Services:
Digital marketing services are performance-driven, and outcomes may vary due to factors beyond our control. We strive to deliver measurable and positive results based on agreed-upon objectives.
Refund Eligibility:
Refund requests for digital marketing services will be evaluated on a case-by-case basis. If you believe our services did not meet the agreed-upon objectives or performance metrics, please provide detailed documentation supporting your claim.
Non-Refundable Cases:
Refunds for digital marketing services will not be issued in the following circumstances:
- If the campaign period has concluded, and the outcomes align with the agreed-upon goals.
- If delays or inadequate results are caused by insufficient cooperation from your end, such as delayed approvals, incomplete information, or lack of access to required resources.
General Conditions
Refund Request Process:
To request a refund, contact our support team using the official communication channels listed on our website. Refund requests must be submitted within 30 days of service initiation or as outlined in the project agreement.
Processing Time:
Refund requests will be thoroughly reviewed, and we will respond within a reasonable timeframe. Processing times may vary depending on the complexity of the request.
Refund Method:
Approved refunds will be issued through the original payment method. Refund amounts will be calculated based on the prorated work completed at the time of the refund request.
Policy Updates
This Refund Policy may be updated at any time without prior notice. We encourage you to review it periodically to stay informed.
For any questions or concerns regarding this policy, please contact us at hello@beepcoder.com.